Privacy policy
Privacy Policy
(Nohemi Ospina spiritual Coach)
Effective date: January 29, 2026
1. Who we are and scope
This Privacy Policy describes how Subtle Awakening (Nohemi Ospina) ("Subtle Awakening", "we", "us", "our") collects, uses, discloses, retains and protects personal information in connection with our online spiritual coaching and mentoring services, digital materials (including PDFs), and our website at www.subtleawakening.com (collectively, the "Services").
This Policy applies to personal information collected through our landing page,checkout and payment flows, booking and communication tools, email lists, and during coaching/mentoring interactions.
2. Applicable laws and accountability
We are based in Québec, Canada. We comply with Québec’s Act respecting the protection of personal information in the private sector (CQLR c P-39.1), as amended by Law 25, and with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
The person in charge of the protection of personal information (the "Privacy Officer") is Nohemi Ospina. You may contact the Privacy Officer at noe@subtleawakening.com
3. Personal information we collect
We only collect personal information that is necessary for the purposes described in this Policy. Depending on how you interact with us, we may collect:
·Identity and contact information (e.g., name, email address, phone number, billing address).
·Transaction information (e.g., purchase history, amounts paid, payment status, invoices/receipts).
· Payment information (e.g., card details) which is collected and processed by our payment processors (such as Stripe). We do not store full card numbers.
·Account, booking and communications data (e.g., appointment details, messages, emails, support requests).
·Coaching/mentoring information you voluntarily share (e.g., goals, reflections, journal-style answers, and other information you choose to disclose). This may be sensitive depending on the content you share.
·Technical and usage information (e.g., IP address, device/browser details, pages visited, referring URLs) and cookie identifiers as described in Section 10.
4. How we use personal information
We use personal information for the following purposes:
·To provide and administer the Services, including scheduling, delivering sessions, providing Digital Materials, and client support.
·To process payments and prevent fraud or unauthorized transactions.
·To communicate with you about your purchases, sessions, updates to the Services, and operational messages.
·To improve and secure our website and Services (including troubleshooting, analytics, and quality assurance).
·To send marketing communications where permitted by law and where you have consented or may be contacted under applicable rules (you can opt out at any time).
·To comply with legal and regulatory obligations and to enforce our agreements (including our Terms and Conditions).
5. Consent and your choices
We generally obtain consent at or before the time we collect personal information, and we may rely on express or implied consent depending on the context and sensitivity of the information.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide some or all of the Services.
6. Disclosure to service providers and third parties
We do not sell your personal information. We may disclose personal information to trusted service providers who help us operate our business and deliver the Services, including:
·Payment processors (e.g., Stripe/Klarna).
·Website hosting, analytics, and security providers.
·Email and marketing platforms (newsletter delivery, automation).
·Scheduling and video-conferencing platforms used for online sessions like Systeme.io, Google Calendar, Zoom.
·Cloud storage and collaboration tools used to store program materials and business records.
7. Cross-border processing
Some of our service providers may process or store personal information outside Québec and/or Canada (for example, in the United States). In such cases, personal information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to protect personal information and to ensure that cross-border transfers are handled with appropriate contractual and security measures.
8. Security safeguards and confidentiality incidents
We maintain administrative, technical and physical safeguards appropriate to the sensitivity of the personal information, including access controls, encryption in transit where available (e.g., SSL/TLS), and limiting access to those who need it.
If a confidentiality incident (privacy breach) occurs that presents a risk of serious injury (Québec) or a real risk of significant harm (PIPEDA), we will take reasonable measures to reduce the risk and, where required, notify affected individuals and the appropriate regulator(s).
9. Retention and destruction
We retain personal information only as long as necessary for the purposes set out in this Policy and to meet legal requirements. For example, payment and accounting records may be retained for several years to comply with tax laws (often six years from the end of the last tax year to which they relate).
When personal information is no longer required, we securely destroy, delete, anonymize, or de-identify it, as appropriate.
10. Cookies and similar technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand usage, and improve performance. Some cookies are essential; others are analytics or marketing cookies depending on your settings and the tools we use.
You can manage cookies through your browser settings and, where available, through on-site cookie controls. Disabling certain cookies may affect site functionality.
11. Your rights (access, correction, portability, complaints)
Subject to applicable law, you may request:
·Access to the personal information we hold about you.
·Correction (rectification) of inaccurate, incomplete or outdated information.
·Withdrawal of consent for certain uses (e.g., marketing).
·In Québec, portability of computerized personal information you provided to us, in a structured and commonly used technological format, where legally applicable.
·Information about our service providers and cross-border processing, where applicable.
How to exercise your rights
To exercise your rights, contact our Privacy Officer at the address in Section 2. We may need to verify your identity before responding.
12. Email marketing
If you subscribe to our list or opt in during checkout, we may send you emails about our content, programs, and offers. You can unsubscribe at any time using the link in the email or by contacting us. Operational messages (e.g., receipts, service updates) may still be sent as necessary.
13. Children
Our Services are intended for adults. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us personal information, contact us and we will take appropriate steps.
14. Changes to this Policy
We may update this Policy from time to time. We will post the updated version on our website and indicate the effective date. Where required, we will provide additional notice of material changes.
15. Contact and complaints
Questions, requests, or complaints regarding this Policy may be directed to noe@subtleawakening.com. You may also contact the Commission d’accès à l’information du Québec (CAI) or the Office of the Privacy Commissioner of Canada if you believe your rights have been infringed.